The online store www.self.co is operated by UAB Imunodiagnostika, registered address: Molėtų g. 16, Didžioji Riešė, Vilnius district, Lithuania.
Company code: 303064228
VAT code: LT100008020911
Phone: +370 685 98360
These Terms override any other documents the Client may receive in connection with the Store’s operation.
Submitting an order confirms that the Client has read, understood, and accepted these Terms in full.
Any adult with full legal capacity can become a Client.
The Agreement is concluded in accordance with the laws of the Republic of Lithuania and in the Lithuanian language.
These Terms are an integral part of the service agreement and define the conditions of sale and use.
By accepting these Terms, the Client also agrees to receive documents and communications electronically.
Imunodiagnostika is responsible for the quality of the services provided.
By placing an order, you agree that Imunodiagnostika is the controller of your personal data and may process it for the following purposes:
You have the right to opt out of receiving promotional information by sending a free-form request to hello@self.co.
You also have the right to request deletion of your personal data if it does not conflict with legal requirements. Providing data is voluntary.
In accordance with the Lithuanian Law on Legal Protection of Personal Data (Articles 13 and 14), your personal data – including name, surname, gender, date of birth, email address, phone number, and address – may be shared with Imunodiagnostika and the Clinic.
Orders for services can be placed at www.self.co 24 hours a day, 7 days a week, except during technical downtime.
An order is valid only if the Client correctly configures the service as described on the website and pays for it in full online.
The Client must enter accurate personal information to ensure proper processing of the order. Orders with incorrect or incomplete information may be manually reviewed and, if necessary, cancelled by Imunodiagnostika. In such cases, the Client will be notified within 3 business days by phone or email.
Imunodiagnostika will confirm the order within 24 hours after receiving payment by contacting the Client by phone or email and will inform the Clinic about the Client’s sample collection appointment. Confirmation may take longer if the order is placed on weekends or public holidays.
An order will not be processed if:
The Client must use the purchased services within 30 days of payment. If the Client does not visit the Clinic to provide a sample within this period, the services will be considered fully provided.
The standard time for completing the services is 7 business days from the date of sample collection.
The total price for the order is shown at the third step of the checkout process. The displayed price is the final price, including all taxes and fees.
Payments must be made online through www.self.co using the Mollie payment system.
All prices are listed in euros and include VAT.
There are no additional fees other than those charged by the Client’s bank.
Before the start of service provision (i.e., before the sample is collected), the Client may cancel the Agreement by emailing hello@self.co.
Imunodiagnostika guarantees a refund of the paid amount within 14 days to the same bank account used for payment, with no additional costs to the Client.
Once service provision has started (after sample collection), the Agreement cannot be cancelled. At that point, the services are considered fully provided.
Clients can contact us with questions, suggestions, or issues regarding the Store in the following ways:
Complaints must be submitted in writing.
Mailing address for complaints: Molėtų g. 16, Didžioji Riešė, Vilnius district, or by email at hello@self.co.
Phone calls are charged according to the Client’s standard tariff plan.
If a legal dispute arises, the parties agree that it will be resolved in the Vilnius District Court or Vilnius Regional Court, depending on the value of the claim.
Imunodiagnostika reserves the right to update these Terms.
The latest version will always be available at www.self.co.
Updated Terms take effect immediately upon publication.
Imunodiagnostika also reserves the right to change prices and product availability, launch or cancel promotions, and modify them at any time.
Imunodiagnostika is not responsible for any actions of third parties that cause damage to the Client.
✅ Effective date: These Terms and Conditions apply from the moment they are published on www.self.co